FAQ

THE NEW LINE-UP

IS BOCCA GETTING A NEW LOOK?
Your trusted coffees get new packaging starting July. And the contents? Bocca Coffee the way you know it, both in flavour and quality. Simultaneously, we introduce a new way to categorize our familiar line-up: 7 different ‘Year Round’ coffees, each with its own name, identity and a clearly described flavour profile. The ‘Specials’ are now recognizable by their red packaging line. To answer questions you might have, we put the answers on this FAQ page.
WHY HAVE YOU CHANGED THE PACKAGING?
Because we want to give more insight in the story behind Bocca. With the new design, we emphasize this connection. Furthermore, these bags no longer contain foil but are fully plastic. That means you can sort the packaging from other waste and put it in the plastic recycling bin. Causing less harm to the environment, without compromising the freshness of the beans!
WHAT TYPE OF PLASTIC ARE THE NEW BAGS MADE OF?
The packaging is 100% plastic. This means you can sort the packaging from other waste and put it in the plastic recycling bin. It is composite plastic (number 7), consisting of PET/PET-Alox/PE-WIT (ala-free).
WHAT IS THE STORY BEHIND THE DESIGN AND THE PACKAGING?
The green of the Year Rounds refers to our respect for nature. The red of the Specials refers to the soil in Ethiopia; the birthplace of coffee. The landscape silhouette stands for the ultimate feeling of being on the road: for origin, coffee pioneering, and our customer. Someone who loves traveling the world, exploring, and who will cycle the extra five minutes for the perfect cup of coffee.
WHAT IS THE REASON FOR A NEW CATEGORISATION OF THE COFFEE LINE-UP?
It enables us to form long term commitments to and partnerships with our farmers, so we can guarantee constant delivery of top quality coffees.
WHAT EXACTLY ARE THESE YEAR ROUND COFFEES?
These are 7 coffees that are available throughout the whole year. Each coffee has its own unique flavour profile consisting of three key words, and its own 'perfect roast'. This means it is roasted specifically to fit that bean best. The Year Rounds are named: The Blend, Gusto, Bombita, Easy Rider, Soulmate, Ethiopia and Decaf. 
WHAT ARE THE SPECIALS?
These are seasonal single origin coffees. They come from unique lots and are limited in availability. Extra Special! For instance, our Ethiopian Gesha Village, which every year has one of the best cupping profiles in the world!
WHERE CAN I FIND INFORMATION ON THE ORIGIN OF MY COFFEE?
On the back of each package you will find a short description. Besides that, this new website shows the stories and images of our farmers, as well as specific coffee facts for each and every coffee. Each package contains a QR-code, which directly leads to the product page of that specific coffee on our website. Information can also be found on our factsheets, which are available on those product pages as well.
THE PERFECT ROAST
In our new line-up, each coffee has its own perfect roast. This means no difference between filter and espresso, but each coffee is roasted specifically to fit that bean best.
HOW DOES THIS CHANGE AFFECT ME?
Not at all. The coffee familiar to you only gets a new cover, and in some cases a new name.
FROM WHEN ON CAN I SEE THIS NEW LOOK?
It will be available to everyone starting September 2018. You don't have to do anything but wait for your favourite coffee in its new bag to be delivered to your place.
CAN I COME AND TASTE THE COFFEES?
Sure! From end of July, the coffees are available in our bar at Kerkstraat 96, Amsterdam.

GENERAL

DO YOU OFFER WORKSHOPS?
Yes, we organise workshops for both businesses and individuals at our location at Kerkstraat 96, Amsterdam. BUSINESSES We hold workshops every Wednesday and Friday in basic espresso skills, grinding techniques and latte art. Simply email workshop@bocca.nl with the names of your staff, desired workshop and time of day. Don’t yet have an account with us? No problem! Email us at customerservice@bocca.nl and we’ll invite you to come in, taste our coffee and get to know us. INDIVIDUALS Our School of Coffee organises workshops for coffee lovers. Take a look at the Bocca School of Coffee webpage or go to the shop to immediately see the current workshop offer. MORE INFO? Go to the Bocca School of Coffee page.
HOW CAN I FIND OUT MORE ABOUT YOUR COFFEE OR THE EQUIPMENT?
Just drop us a line at customerservice@bocca.nl and we’ll try and help you – or sign up to one of our workshops.
WOULD YOU LIKE FEEDBACK ON YOUR COFFEE?
Yes please! We're always curious to hear what you think about our coffee and service – positive or negative. Write to us at customerservice@bocca.nl. Or review and rate us on Facebook.
DO YOU SELL ESPRESSO AND FULLY-AUTOMATIC MACHINES?
Yes, we stock the following brands: La Marzocco, Synesso, Kees van der Westen, Vibiemme, Pavoni and JURA. Email us at customerservice@bocca.nl telling us what you’re looking for and we’ll get in touch with you.
WHAT’S THE DIFFERENCE BETWEEN FAIR TRADE AND DIRECT TRADE?
FAIR TRADE: This social movement which began in the 1960s made the world aware that coffee farmers were being underpaid. They were committed to giving them a Fairtrade Minium Price for their coffee. However, farmers must pay to be certified – and only cooperatives can apply (not small independent farms). And even then, it doesn’t necessarily mean that the workers who produce the coffee receive any of the extra money. Finally, Fairtrade certification isn’t based on the quality of the coffee – but on the commodity. To them, coffee is 'just' coffee. DIRECT TRADE: This cuts out the middleman – i.e. Fairtrade organisations. Farmers receive at least 40% more money than their Fairtrade counterparts which gives them the opportunity to (re)invest in knowledge and equipment. It benefits them, nature, the environment – and boosts the quality of their coffee. Direct Trade also works well because it builds trusting and respectful relationships between the farmer and importer – or roaster. That’s why we only work with partners who trade coffee in this way.
WHAT IS OPERATION CHERRY RED?
This small project is on a mission to improve the quality of the coffee in a number of places including Ethiopia, Cape Verde and Indonesia. Amongst other things, our supplier – Trabocca BV – invests in equipment and education for the farmers. The goal is to inspire farmers to pick only the reddest, ripest coffee cherries. If a coffee achieves a certain number of points during quality tests and trials (held both in Ethiopia and Amsterdam), the farmers receive a premium or bonus.
WHERE DO YOU SERVE BOCCA?
Email us at customerservice@bocca.nl and we’ll send you a list.
WHERE ARE YOU LOCATED?
AMSTERDAM: Our café-store-workshop space is at Kerkstraat 96 in Amsterdam. Drop by any day of the week for a cup of coffee and cake. Check out our range of coffees – including special editions. And take a look at the accessories we offer. DRONTEN: Our roastery and office is located at De Regge 37 in Dronten, about an hour’s drive away from Amsterdam. It’s where we roast and package our coffee. We don’t serve coffee here, but you’re always welcome to pop in during the week and buy a bag of coffee beans (cash only).

WEBSHOP

HOW MUCH IS POSTAGE & PACKAGING?
Within the Netherlands: 250g coffee is €1,99, 250g – 24kg coffee is €6.75. Outside the Netherlands: costs depend on the weight of the order and country.
HOW LONG WILL I HAVE TO WAIT FOR MY ORDER?
We offer next-day delivery for orders placed before 12:00 midday (Monday-Friday). All other orders are processed in two working days. Please note that the Specials (red packaging) may take a little longer. Our Year Round subscriptions start at the moment of ordering. The Roaster's Choice subscriptions are delivered every first week of the month. To find out the exact delivery date, please feel free to get in touch with us: Bocca Roastery: +31 (0) 321 314 667 Bocca Customer Service: customerservice@bocca.nl
CAN I RETURN PRODUCTS?
We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with our coffee, please call us within the week of receiving your order. If your gear is faulty, we certainly want to make it right. On the other side, we can not accept returns on used gear that is in working order. Please be aware that all gear (non-coffee) items are returned or exchanged within 7 days of the purchase date. Items purchased online can only be returned through the mail. We are not able to accept returns at our cafe location. We do not offer exchanges for coffee gear, however refunds can be applied to future orders.
HOW DO I RETURN A PRODUCT?
Email customerservice@bocca.nl with your name, address and reason for return. We will reply with an order number and return address. Please return the products in their original packaging – with the order number clearly written on the box.
WHAT DOES THES SIGN-UP FEE OF A ROASTERS CHOICE SUBSCRIPTION MEAN?
For the Roaster's Choice subscription, we use a sign-up fee of € 0,01 to verify your bank account. From then on, payments will be debited automatically every 25th of a month.

COFFEE

WHY DON’T YOU SELL GROUND COFFEE?
Within 15 minutes of grinding, coffee loses about 60% of its aromas. Despite excellent packaging, we wouldn’t be able to guarantee ground coffee would arrive in the same condition as it leaves our roastery. What’s more, each brewing method requires a specific grind. That’s why we prefer that you grind your own coffee at home – using the grind size that best suits your brewing method. That’s why we offer a selection of great hand grinders for home use in our shop.
HOW CAN I KEEP MY COFFEE AS FRESH AS POSSIBLE?
The enemies of coffee are oxygen, (sun)light, heat, moisture and strong scents. That’s why we recommend you store freshly roasted coffee in a dark, dry and cool place. Whatever you do, don’t keep your ground coffee in the fridge: the moisture will affect the oils and thus the flavour and aroma. http://www.ncausa.org/About-Coffee/How-to-Store-Coffee
HOW LONG WILL MY ROASTED COFFEE LAST?
Coffee is at its best when it’s consumed in between one and six weeks after roasting. After that, the flavour of the coffee rapidly diminishes – even if you haven't opened the bag. That's why we roast your coffee as soon as we get your order. This ensures it arrives on your doorstep ready to grind. Ground coffee can be kept until 14 days which is why we recommend buying beans and investing in a coffee grinder. Our store (and webshop) has a selection of high-quality hand grinders.
WHAT’S THE BEST BREWING METHOD?
There are many different ways to brew coffee. The method you use depends on your preferences because each highlight different characteristics of the beans. That’s why it’s important you choose the right roast for your chosen brewing method. Most people prefer the espresso method to achieve a pure-tasting coffee. Drip methods, on the other hand, bring out the natural fruity character of coffee beans. Want to know more? Drop us a line at customerservice@bocca.nl or sign up for one of our workshops.